Privacy Policy

Introduction

At Spine Software Systems, your privacy is our priority. We are committed to protecting the personal information you share with us and using it solely to enhance your experience and improve our offerings. Our platform ensures that your data remains secure and is not shared or used for purposes beyond those explicitly mentioned in this policy.

Section 1: Information We Collect as You Use Our Services

When you browse our platform, we aim to optimize your experience by collecting basic technical data, including:

  • Internet Protocol (IP) Address
  • Browser Type
  • Operating System

On Purchase

To facilitate transactions and provide personalized recommendations, we collect the following information during purchases:

  • Name
  • Physical Address
  • Email Address

On Image Uploading

For Know Your Customer (KYC) compliance, our app allows you to upload images, which are:

  • Transferred securely to our servers
  • Used solely for account verification and security purposes
  • Retained as long as your account is active, in line with legal obligations

We guarantee these images are not repurposed or shared without your explicit consent.

Location Information

When you access our app, we may request your location information to:

  • Used solely for account verification and security purposes

This data is only retained for the duration of your active session unless you provide explicit consent for additional purposes, such as saving an address for future use. You can manage your location-sharing preferences via your device settings.

Section 2: What We Do with the Information We Collect

The data we collect is processed through our Machine Learning algorithms to:

  • Provide personalized services
  • Enhance existing features
  • Develop new offerings

With your consent, we may also use your email address to send updates about our store, new products, and promotions.

Section 3: How Your Information Is Stored and Protected

We take extensive measures to ensure the safety of your personal information. Our security practices include:

  • Encryption techniques
  • Access controls
  • Regular audits

We do not sell your personal or sensitive information, including images uploaded for KYC, to third parties. These images are used strictly for their intended purpose and safeguarded to prevent unauthorized access or misuse.

Section 4: How You Can Opt-Out

If you change your mind after opting in, you can withdraw your consent by contacting us:

  • Email: sales[at]spine[dot]in
  • Mailing Address: Spine Software Systems Pvt. Ltd., NH22, Dera Bassi, P.O, Lehli, Dappar, Punjab 140506

Section 5: What We May Disclose

We disclose personal information only under the following circumstances:

  • When required by law
  • If you violate our Terms of Service

Section 6: Use of Cookies, Log Files & Tracking

We use cookies, log files, and other tracking technologies to:

  • Maintain your session on our platform
  • Analyze user activity and trends
  • Improve functionality and user experience

We use cookies, log files, and other tracking technologies to:

Section 7: Age of Consent

By using our platform, you confirm that you are at least the age of majority in your state or province of residence, or you have given consent for your minor dependents to use the platform.

Section 8: Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website. For significant changes, we will notify you to ensure transparency about how your information is handled.

If our business is acquired or merged, your information may be transferred to the new entity to maintain continuity in our services.

Thank you for trusting Spine Software Systems with your information. For further questions or concerns, feel free to reach out to us at sales[at]spine[dot]in.